Property Management Assistant Job Description
Assist Property Management with the day to day operations and Homeowner relations
through the coordination of Homeowner requests and administration of maintenance
Provide Homeowners and vendors with assistance in all aspects of scheduling building
maintenance, communicating building procedures and supplying general building
Provide high quality of customer service, update and maintain current daily and
emergency Homeowner contact lists and Homeowner information manuals.
Provide support to Property Managers by producing, modifying and /or
distributing various forms, spreadsheets, manuals, information packages, and
miscellaneous type-written information.
Process correspondence for Homeowners, contractors and other third parties for
Property Management staff.
Maintain and update insurance certificate files for all contractors performing work
at the properties.
Assist with the scheduling of contractor work and coordinate with Homeowners.
Maintain reported Risk Management Policies and Incidents immediately upon
occurrence and emergency contact information as well as a master Homeowner contact
e-mail address listing.
Handle miscellaneous assignments as requested by management
Maintained highly organized filing system for leases, Homeowners, insurance
certificates, vendors, buildings, drawings, contracts and POs.
Assisted property manager as needed on special projects
Assist with the coordination of maintenance collections
Dispatch Homeowner work orders; Maintain Homeowner work order e-mail
Handle Homeowner, vendor and prospective Homeowner walk-ins
Assist with Homeowner and vendor related interface as needed
Assist Property Manager with Homeowner relations as required
Experience/skill set should include:
Knowledge of office and accounting procedures
Exceptional computer skills – MS Office Suite
2-3 years office/field experience in a commercial Property Management office environment
Familiarity with facilities operations
Excellent customer service
Strong ability to work independently; Ability to research and problem solve
Demonstrated knowledge of phone and email procedures and etiquette
Ability to prioritize and meet deadlines.
Strong attention to detail
You must have the knowledge of basic tools and have the ability to lift 50 lbs.